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Frequently asked questions
I paid, but my domain is not ready. What should I do?
Open your order in your account to see whether registration or DNS setup is still in progress. Do not place a second order for the same name. If the order needs review, use its support link.
Why did a name become unavailable?
Availability can change between a search and registration. A successful search is not a reservation. Your order will show if registration cannot complete.
I cannot sign in. How do I recover access?
Use the account recovery option on the sign-in page. If you no longer control the email address, contact support. We need ownership evidence before changing access.
Why are my DNS changes not visible yet?
Check whether the save is applied, pending or failed in your account. DNS resolvers may continue to cache old records until their TTL expires. A successful save does not mean every resolver has refreshed.