Contact STEINBERG LTD through our contact form, an account support case or by post at 128 City Road, London, United Kingdom, EC1V 2NX. Include your name, order reference, domain and a clear statement of what you want to cancel or dispute.
Consumer cancellation rights
For a qualifying distance service contract, a consumer normally has 14 days from conclusion of the contract to cancel. You do not have to give a reason. These rights apply subject to the law governing the particular service; business purchases may have different rights.
If you ask us to start immediately
We ask for an express request before starting a service within the cancellation period. If you then cancel after performance has started, a lawful proportionate charge for work already supplied may apply. The cancellation right for a fully performed service is lost only when the required prior request and acknowledgement have been obtained. A payment alone is not treated as that request or acknowledgement.
A completed domain registration
Registries may not allow a successful registration or renewal to be reversed. This does not remove statutory remedies where we have failed to provide the agreed service. We assess the request against the recorded consent, work performed, registry outcome and applicable law; we do not apply a blanket “no refunds” rule.
Failed registrations and payment questions
If registration cannot be completed, the order must be reviewed and any money due back returned or another solution agreed with you. Do not pay again while an existing payment is pending or uncertain. Report suspected duplicate charges so we can reconcile them against the order and payment provider.
Refund method and timing
Approved refunds are normally returned through the original payment method. Where the statutory cancellation rules require a refund, we process it within the applicable legal deadline, generally no later than 14 days after being informed of the cancellation. Your bank or payment provider may take additional time to show the credit.
Optional cancellation wording
You may use the following wording, but it is not compulsory: “To STEINBERG LTD, 128 City Road, London, United Kingdom, EC1V 2NX: I give notice that I cancel my contract for the following service: [service/domain]. Order date/reference: [details]. My name and address: [details]. Date: [date].” Add a signature only if sending the notice on paper.